Terms and conditions

Introduction

Below you will find our General Terms and Conditions. These apply whenever you use the services of Lookatyue or place an order through our website. The General Terms and Conditions contain important information for you as a buyer. We recommend that you read these terms carefully.

1. Applicability of General Terms and Conditions

These General Terms and Conditions apply to all offers, agreements, and deliveries from Lookatyue, unless expressly agreed otherwise in writing.

If a customer includes terms or conditions in their order, confirmation, or notification that deviate from, or do not appear in, the General Terms and Conditions, these will only be binding for Lookatyue if they have been expressly accepted in writing.

In the event that specific product or service conditions apply alongside these General Terms and Conditions, those conditions will also apply. In cases of conflicting conditions, the customer may always invoke the applicable provision that is most favorable to them.

2. Identity of the Entrepreneur

Business Name: Look At YUE

Chamber of Commerce (KvK) Number: 95117911

VAT Number: NL004042837B16

3. Definitions

  • Webshop Lookatyue: established in The Netherlands, operating under the name Lookatyue.
  • Website: the website of Lookatyue, accessible via www.lookatyue.com and all associated subdomains.
  • Customer: the natural person who does not act in the exercise of a profession or business and enters into an agreement with the webshop Lookatyue and/or has registered on the website.
  • Agreement: any arrangement or agreement between the webshop Lookatyue and the customer, of which the General Terms and Conditions are an integral part.
  • General Terms and Conditions: the present General Terms and Conditions.

    4. Prices and Information

    All prices listed on the website and other media originating from Lookatyue are in euros, including VAT, but excluding shipping costs. Prices may change if additional governmental charges are imposed.

    Shipping costs within the Netherlands are €5.95. Shipping costs within the EU are €12.95. Please note that any extra taxes or costs for international shipments are the responsibility of the customer.

    The content of the website has been compiled with the utmost care. However, Lookatyue cannot guarantee that all information on the website and other media originating from Lookatyue is correct. All information is subject to programming and typographical errors.

    All offers from Lookatyue are non-binding and can be changed at any time. We are not bound by the mentioned offers if there are printing, setting, or programming errors on the website, newsletter, or other media. Lookatyue reserves the right to refuse orders or request additional information.

    5. Delivery

    Products are delivered by PostNL.

    The shipping time within the Netherlands is 2-4 working days after receipt of payment, unless otherwise agreed. Delivery times within the EU typically range from 3 to 7 business days, depending on the destination and processing time at PostNL.

    Lookatyue will make every effort to deliver the order within the specified delivery time, but cannot be held liable for delays caused by external factors. If the delivery time is not feasible, we will notify the customer in a timely manner.

    6. Right of Withdrawal / Returns

    This applies only to customers who are natural persons and do not act in the exercise of their profession or business.

    The customer has the right to dissolve the distance agreement with the webshop, website, or other (social) media channel, Lookatyue, within 14 days of receiving the product, without giving any reason.

    The period begins on the day after the customer, or a third party designated by them who is not the carrier, has received the product.

    The customer must bear the return costs themselves. The shipping costs incurred by the customer when purchasing the product are not included in the return costs and remain the responsibility of the customer.

    The customer can dissolve the agreement by sending an email to support@lookatyue.com with their name, order number, and the reason for the return. If the return request is approved, the customer will receive the return address via email. The customer must check the delivered product upon receipt for any defects and report defects in writing to Lookatyue within 7 days of receipt.

    We do not accept returns for customized orders or used items.

    7. Payment

    The customer must make payments to webshop Lookatyue according to the payment methods indicated in the ordering process and possibly on the website. The payment methods are:

    • iDEAL
    • PayPal
    • Credit Card

    Payment must be made at the time of ordering through one of the offered payment methods.

    8. Complaints

    Complaints about the delivered products or services can be reported via email to support@lookatyue.com. Complaints about the execution of the agreement must be fully and clearly described and submitted to Lookatyue within a reasonable time after the consumer has detected the defects.

    9. Final Provisions

    These General Terms and Conditions come into effect on October 2, 2024 and apply to all orders placed from that date onwards. Lookatyue reserves the right to amend or supplement these General Terms and Conditions.